Return & Refund Policy – Dealora

Last Updated: October 18, 2026

At Dealora, customer satisfaction is our top priority. We are committed to providing quality products, reliable service, and a convenient shopping experience.

1. 30-Day Return Policy

We offer a 30-day return policy on eligible items. You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The product must be returned with its original packaging, tags, and accessories.

• A receipt or proof of purchase is required.

• The return request must be submitted within 30 days of delivery.

2. Non-Returnable Items

Certain products cannot be returned for a change of mind due to hygiene, safety, or product conditions.

These include:

• Opened or used perfumes and fragrances.

• Used beauty and personal care products.

• Worn clothing, footwear, and accessories.

• Opened or used electronics.

• Gift cards and digital products.

• Perishable goods.

• Products clearly marked as Final Sale.

These restrictions do not affect your rights under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact our customer support team as soon as possible.

Please provide your order number, a description of the issue, and photos if available.

Dealora will review your request and arrange an appropriate refund, replacement, or other remedy in accordance with applicable law.

4. How to Request a Return

To start a return:

1. Contact our customer service team at [Your Support Email].

2. Provide your order number and reason for the return.

3. Wait for return authorization and shipping instructions.

4. Package the product securely and send it to the return address provided.

Please do not return items without contacting us first.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method.

• We aim to process refunds within 10 business days of approval.

• Your bank or payment provider may require additional time to process the refund.

• Original shipping fees are generally non-refundable for voluntary returns unless otherwise specified or legally required.

6. Return Shipping Costs

Customers are responsible for return shipping costs when returning products due to a change of mind.

If the return is due to a defective, damaged, or incorrect product, Dealora will cover necessary return shipping costs where applicable.

We recommend using a tracked shipping service for returns.

7. Exchanges

We accept exchanges for eligible items, subject to product availability.

Items must meet our return eligibility requirements.

If a replacement is unavailable, we may offer a refund instead.

8. Order Cancellations

Orders may be cancelled before shipment by contacting our customer support team.

If an order has already shipped, customers may need to follow our return procedure.

Applicable legal cancellation rights remain unaffected.

9. Lost or Missing Packages

If your package is marked as delivered but cannot be located, please contact our support team.

We will review the shipping information and assist you with an investigation. Any applicable consumer rights will be respected.

10. Contact Information

If you have questions regarding returns, refunds, or exchanges, please contact us.

Store Name: Dealora

Email: andrejosue568@gmail.com

Return Address: 366 Van Kirk Drive, Brampton

Location: Ontario, Canada

We appreciate your trust and thank you for shopping with us.

Dealora — Canada's Best Deals, All in One Place.

This policy does not limit or override any rights and remedies available under applicable Canadian consumer protection laws.